Top 10 Wired Pro Headsets with Mic for Call Centers in 2027

Jabra built the Engage 50 II for contact centers. It has three microphones for background noise cancellation, weighs as little as 45g, and uses Jabra SafeTone 2.0 (IntelliTone 2.0 and PeakStop 105 dB) to protect hearing. Engage+ gives agents live guidance on background noise, mic position, silence and interruptions. It has a three-year warranty and costs $230.00 on Jabra’s US store against a $349.00 list price.

The Engage 40 shares the Engage 50 II’s 45g build, IntelliTone 2.0, PeakStop 105 dB and three-year warranty, with two microphones: one against background noise and one for the voice. Jabra’s US store lists it at $128.00 (list price $194.00).

The Evolve2 40 SE is Jabra’s office-style wired headset. Intelligent 3-microphone call technology cuts background conversation noise by 35%, and its angled earcups cancel up to 48% more noise passively. It comes in USB-A, USB-C or USB-C/A and in Teams or UC versions, at $149.00 on Jabra’s US store (list price $203.00).

The Zone Wired 2 is the only wired pick here with adaptive hybrid ANC, which raises and lowers noise cancellation in real time. Dual noise-canceling mics with AI-based algorithms tune out chatter and typing, and it is certified for Microsoft Teams Premium Microphone for Open Office plus Zoom, Google Meet and Google Voice. It costs $129.99.

The EncorePro 525 is Poly’s contact-center stereo headset. It weighs 0.16 lb, has a noise-cancelling mic with a 35 Hz to 21 kHz bandwidth, SoundGuard Digital acoustic protection and a two-year limited warranty. HP lists an MSRP of $201.95.

The Blackwire 5220 connects by USB Type-C, a USB Type-C/A adapter or a 3.5 mm plug, so the same headset works on a PC, phone or tablet. It has a noise-cancelling mic, SoundGuard Digital protection, weighs 0.38 lb and carries a two-year limited warranty, at an MSRP of $138.95.

Cyber Acoustics sells the AC-304 for contact centers and BPOs. Its AI noise cancelation (ENC) mic blocks background noise, it weighs 72 grams or 2.6 ounces, and it works with Genesys Cloud, NICE CXone, Amazon Connect, Five9, Talkdesk, Microsoft Teams and Google Meet. It has a 1-year warranty and an MSRP of $79.99.

The Yealink UH37 Dual has dual noise-canceling microphones with Yealink Acoustic Shield technology, 35mm speakers with dynamic EQ, a busylight that turns on during calls and a boom that rotates 300 degrees. It connects by USB-A and USB-C. Yealink sells it through B2B partners and does not publish a price.

The EPOS IMPACT SC 60 USB ML is a double-sided wired USB headset certified for Microsoft Teams, Ring Central and Google Meet. It has a noise-cancelling mic with EPOS Voice and ActiveGard protection against acoustic shock, at an MSRP of $60.00.

The H570e is Logitech’s essential business headset, from $39.99 - $44.99. It has a noise-reducing mic with acoustic echo cancellation and DSP, a 1.2 in (30 mm) driver with dynamic EQ, and comes in UC or Microsoft Teams, mono or stereo, and USB-A or USB-C versions.