Executive Spotlight: Nenshad Bardoliwalla, ServiceNow AI Products (2027)
Nenshad Bardoliwalla is the group vice president of product management for AI products at ServiceNow, according to press coverage of the company's February 2026 Autonomous Workforce launch. He is a veteran enterprise software product leader who co-founded the data preparation company Paxata, then became Chief Product Officer of DataRobot, and later led the Vertex AI product team at Google Cloud.
He matters because ServiceNow is betting on AI specialists that do work rather than follow scripts, and he was one of the product voices explaining that bet to analysts and the press.
This page uses public professional information only.
Current role and company
ServiceNow's own author and leadership pages blocked our fetch tool (HTTP 403), so the title below comes from other pages. The Letter Two (February 2026) calls him ServiceNow's group vice president of product management for AI products, and Constellation Research lists him as GVP of AI Platform. The directory TheOrg gives the title as Senior Vice President, Product Management - AI Products while its bio text says Group Vice President. Because the sources differ, we use group vice president and note the other listing. We found no report of a departure.
- TitleGroup Vice President, Product Management, AI Products (TheOrg also lists Senior Vice President).
- CompanyServiceNow.
- FocusAI products, including the Autonomous Workforce AI specialists launched February 26, 2026.
- Start dateNot given in the pages we read.
Career path
The pages we read give few dates, so we state years only where a source does.
- Siebel. He spent several years building Siebel's business intelligence business, per a ScaleUp:AI speaker page.
- SAP. He led the EPM (enterprise performance management) product team, per the same page.
- Paxata. He co-founded the self-service data preparation company and served as its Chief Product Officer.
- DataRobot. He joined in early 2020 when DataRobot acquired Paxata, first as Senior Vice President, Product & Customer Experience. In October 2021 he was promoted to Chief Product Officer, responsible for product strategy and roadmap.
- Google Cloud. By 2023 he led the product team for Vertex AI at Google Cloud, per the ScaleUp:AI page. No start or end dates are given.
- ServiceNow. He now leads product management for AI products.
What he is known for
- DataRobot product portfolio. A 2021 DataRobot announcement credits him with leading Composable ML, Continuous AI, Pipelines, No-Code App Builder and Decision Flows, and the evolution of the portfolio into DataRobot AI Cloud. DataRobot's CEO Dan Wright described him as having "the rare combination of deep domain expertise, technical acumen and customer-centricity."
- Paxata. Co-founding a data preparation company that DataRobot acquired.
- Vertex AI. Leading the product team for Google Cloud's AI platform.
- ServiceNow Autonomous Workforce. He spoke on the press and analyst briefing for the February 2026 launch of AI specialists with defined roles, alongside John Aisien and Bhavin Shah.
Leadership style and philosophy
From coverage of the February 2026 launch: he said bots "were built to follow scripts," while the new specialists are designed to do the job, reason across systems and improve over time. In the briefing, per Constellation Research, he said, "We are introducing a new level of abstraction and role automation." We did not find a longer interview or talk to draw on.
Key numbers
These are company-reported figures about ServiceNow's Autonomous Workforce launch, not his personal results. Each carries its period.
- Internal IT requestsMore than 90% handled by ServiceNow's own Autonomous Workforce (ServiceNow press release, February 26, 2026).
- SpeedThe Level 1 Service Desk AI Specialist resolves cases 99% faster than human agents, per ServiceNow (February 2026).
- EmployeeWorks reachServes nearly 200 million employees (press release, February 2026).
- Platform workflowsMore than 80 billion a year (press release, February 2026).
- Moveworks dealAcquisition cost $2.85 billion, per The Letter Two; closed December 15 per Constellation Research.
- AvailabilityLevel 1 AI Specialist expected generally available in Q2 2026.
What to watch next
Worth tracking: general availability of the Level 1 specialist and further AI specialists, how Moveworks technology is folded into the ServiceNow AI Platform, and his public talks.
Questions people ask
Who is Nenshad Bardoliwalla?
He is a product leader at ServiceNow, where he leads product management for AI products. He previously held product roles at Google Cloud, DataRobot, Paxata, SAP and Siebel.
What is Nenshad Bardoliwalla's title at ServiceNow?
Press coverage calls him group vice president of product management for AI products. TheOrg lists Senior Vice President. ServiceNow's own page could not be fetched.
What did he do before ServiceNow?
He led the Vertex AI product team at Google Cloud, was Chief Product Officer of DataRobot, and co-founded Paxata.
When did he become DataRobot's Chief Product Officer?
In October 2021, after joining in early 2020 through the Paxata acquisition.
What is ServiceNow Autonomous Workforce?
AI specialists with defined roles that work alongside people, launched February 26, 2026. ServiceNow says its internal version handles more than 90% of employee IT requests.
Sources
- The Letter Two: ServiceNow Autonomous Workforce and EmployeeWorks (Feb 2026) · Title, quotes, launch figures
- ServiceNow press release: Autonomous Workforce (Feb 26, 2026) · Company-reported figures
- Constellation Research: ServiceNow launches Autonomous Workforce · GVP of AI Platform listing, quote
- TheOrg: Nenshad Bardoliwalla · Alternate title listing
- ScaleUp:AI speaker page · Career summary, speaker photo
- CIO Influence: DataRobot names Chief Product Officer (Oct 2021) · DataRobot career and quote
Facts were read from the linked pages on October 31, 2026. Some pages were read through a fetch tool that returns summaries, so confirm details on the original page. ServiceNow's own pages returned HTTP 403, so his current title rests on press coverage. The hero photo is the speaker-page photo from the ScaleUp:AI conference site, centered on a blurred card. This page covers public professional information only.
Top photo: ScaleUp:AI (scaleup.events speaker page)