The 10 Best AI Tools for Customer Churn Prediction in 2027
By Kory White · Updated Nov 2026 · 6 min read
Direct answer
HubSpot’s customer success workspace is the best pick on our rule: its page lists health scores and automated alerts to stay ahead of risks, and its pricing page lists a Free plan, with Starter from $7 a month per seat. ChurnZero is #2 and Custify is #3. HubSpot is also the best value, as the highest-scoring pick that publishes a price and lists a free plan. No maker states a prediction accuracy rate, so we make no accuracy claim.
Service Hub Free $0 a month for up to 2 users; Starter from $7 a month per seat (a $20 a month per seat price is also shown); Professional from $90 a month per seat, plus a one-time $1,500 onboarding fee (read 2026-11-08)
Teams that already run HubSpot and want health scores and risk alerts without a separate platform
Free plan with 2M events a month forever; Plus starts at $0 with the first 2M events a month free; Growth and Enterprise are Contact sales (read 2026-11-08)
Product teams that want free behavior analytics to feed their own churn model
Free up to $10K MRR; Starter from $69 a month billed monthly ($57 a month billed annually); Pro and Enterprise tiers are priced by revenue (read 2026-11-08)
Subscription businesses that want to see churn clearly before predicting it
Retain is described as Paddle Billing's built-in retention toolkit at no extra cost; Paddle Billing pricing was not read (read 2026-11-08)
Paddle Billing users who mainly lose customers to failed payments and cancellations
Pick by what you want
Best overall
HubSpot Customer Success Workspace
Best value
HubSpot Customer Success Workspace
Best for churn risk from conversations
Gainsight CS
Best for a free analytics base
Amplitude
Best for subscription revenue churn reporting
ChartMogul
The ranking
1
HubSpot Customer Success Workspace
Answrs VerdictHealth scores and risk alerts with a published price and a free plan.
Price: Service Hub Free $0 a month for up to 2 users; Starter from $7 a month per seat (a $20 a month per seat price is also shown); Professional from $90 a month per seat, plus a one-time $1,500 onboarding fee (read 2026-11-08)Churn feature: Health scores and automated alerts to stay ahead of risks, with health score trends and distribution over time in the customer success workspaceIntegrations: Over 2,000 ready-to-use integrations in the HubSpot ecosystem, plus developer APIsFree plan: A Free plan is listed on the Service Hub pricing page: free for up to 2 users, no credit card requiredPlan tiers named: 4 (Free, Starter, Professional, Enterprise)
HubSpot’s customer success workspace lists health scores and automated alerts to stay ahead of risks, with health score trends and distribution over time. The Service Hub pricing page lists a Free plan for up to 2 users, Starter from $7 a month per seat and Professional from $90 a month per seat, plus a one-time $1,500 onboarding fee. The page names over 2,000 ready-to-use integrations.
Go ifTeams that already run HubSpot and want health scores and risk alerts without a separate platform
Skip ifYou need a stated churn prediction model: the page describes scores and alerts, not a model
Why #1 over #2: It lists all three things we looked for and publishes a price, which ChurnZero does not.
2
ChurnZero
Answrs VerdictRisk flagging and health in one AI platform, with no price on the pages read.
Price: Not published on the pages read (read 2026-11-08); the pricing page address returned a not-found errorChurn feature: The page describes risk caught while there is still time to act, risk mitigation that fires the moment the signal shows, and AI-informed health from what customers do and sayIntegrations: 70+ native integrations; works with your CRM as the source of truth, plus MCP, REST API and webhooksFree plan: No free plan or trial is described on the pages readPlan tiers named: None named on the pages read (read 2026-11-08)
ChurnZero describes risk caught while there is still time to act, risk mitigation that fires the moment the signal shows, and AI-informed health. It names 70+ native integrations, your CRM as the source of truth, MCP, a REST API and webhooks. No price or free plan was shown on the pages read.
Go ifCustomer success teams that want AI-flagged risk tied to playbooks and a CRM
Skip ifYou need a price before talking to the vendor
Why #2 over #3: It lists risk detection and health, and ties Custify and Gainsight on points, winning the alphabetical tie-break.
3
Custify
Answrs VerdictAI churn signals and health scores, with pricing on request.
Price: Not published: the pricing page is titled Flexible Pricing and leads to a demo request; no setup fees (read 2026-11-08)Churn feature: The home page says its AI spots churn signals early, checks the context and suggests the right action; customer health is tracked and churn risk is flaggedHealth scores: Health Scores let you create personalized scores to identify opportunities and risks earlyIntegrations: Native integrations; custom alerts can send a Slack message, email or notification; an integration is added free of charge if it makes sense for its customer basePlan tiers named: None named on the pages read (read 2026-11-08)
Custify says its AI spots churn signals early, checks the context and suggests the right action, and its Health Scores identify risks early. Custom alerts can send a Slack message, email or notification. The pricing page is titled Flexible Pricing and charges no setup fees, but shows no price.
Go ifCS teams that want AI churn signals plus health scores from a smaller vendor
Skip ifYou need a published price or a free plan
Why #3 over #4: It ties Gainsight on points and wins the alphabetical tie-break.
4
Gainsight CS
Answrs VerdictConversation-based churn risk and scorecards, priced on request.
Price: Customer Success Essentials and Enterprise are both Request Pricing (read 2026-11-08)Churn feature: Staircase AI analyzes customer conversations to surface churn risk, expansion momentum and stakeholder disengagementHealth scores: Health Scorecards are listed on both the Essentials and Enterprise plansIntegrations: Slack, CRM, AI assistants through MCP, and direct data integrationsPlan tiers named: 2 (Essentials, Enterprise)Included users: Essentials includes 10 full users; Enterprise includes 20
Gainsight says Staircase AI analyzes customer conversations to surface churn risk, expansion momentum and stakeholder disengagement. Health Scorecards are listed on both plans. Essentials and Enterprise are Request Pricing, with 10 and 20 included full users.
Go ifLarger CS teams that want conversation-based churn risk on top of scorecards
Skip ifYou need a public price or a free plan
Why #4 over #5: It ties Planhat on points and wins the alphabetical tie-break.
5
Planhat
Answrs VerdictHealth tracked over time with named integrations, but no price.
Price: Not published: the pricing page shows Enquire buttons and no prices (read 2026-11-08)Churn feature: The page lists detect churn, drive expansion, and says health scores and adoption metrics are stored in time-series so you can anticipate customer trajectoryIntegrations: Salesforce, Snowflake, Zendesk, Pipedrive, Mixpanel, Slack and Segment are namedFree plan: No free plan is described on the pages readPlan tiers named: None named on the pages read (read 2026-11-08)
Planhat’s page lists detect churn and drive expansion, and says health scores and adoption metrics are stored over time. Salesforce, Snowflake, Zendesk, Pipedrive, Mixpanel, Slack and Segment are named integrations. The pricing page shows Enquire buttons and no prices.
Go ifTeams with product-usage and CRM data who want health tracked over time
Skip ifYou want a price shown up front
Why #5 over #6: It scores two points but publishes no price, while Amplitude’s one point comes with a free plan.
6
Amplitude
Answrs VerdictA free analytics base with a Predictions feature, but no churn feature is described.
Price: Free plan with 2M events a month forever; Plus starts at $0 with the first 2M events a month free; Growth and Enterprise are Contact sales (read 2026-11-08)Churn feature: The pricing table lists Predictions, marked Not included for Free and Plus; the pricing page does not mention churnIntegrations: MCP and AI agent tools are listed; no CRM or billing integration is named on the pricing pageFree plan: A Free plan with 2M events a month forever; no credit card requiredPlan tiers named: 4 (Free, Plus, Growth, Enterprise)
Amplitude lists a Free plan with 2M events a month forever, and Plus starts at $0 with the first 2M events a month free. The pricing table lists Predictions, marked Not included for Free and Plus, and the page does not mention churn. It is a product analytics base rather than a churn tool.
Go ifProduct teams that want free behavior analytics to feed their own churn model
Skip ifYou want a ready-made churn or health score for customer success
Why #6 over #7: It scores one point and publishes a price, ahead of ChartMogul on the alphabetical tie-break.
7
ChartMogul
Answrs VerdictClear churn reporting with a free plan, but no prediction.
Price: Free up to $10K MRR; Starter from $69 a month billed monthly ($57 a month billed annually); Pro and Enterprise tiers are priced by revenue (read 2026-11-08)Churn feature: MRR, ARR, churn and LTV reporting, with expansion, contraction and churn shown at the individual account level; no prediction feature is describedIntegrations: Billing sources such as Stripe and Chargebee; Starter syncs data to your CRM and shares updates in SlackFree plan: A Free plan is listed for up to $10K MRRPlan tiers named: 4 (Free, Starter, Pro, Enterprise)
ChartMogul reports MRR, ARR, churn and LTV, with churn shown at the individual account level, and lists a Free plan up to $10K MRR. Starter is from $69 a month billed monthly. It connects billing sources such as Stripe and Chargebee. No prediction feature is described.
Go ifSubscription businesses that want to see churn clearly before predicting it
Skip ifYou want a churn score or risk flag
Why #7 over #8: It scores one point and publishes a price, ahead of ClientSuccess, which shows no price.
8
ClientSuccess
Answrs VerdictHealth scoring and playbooks, with no price or free trial.
Price: Not published: ClientSuccess says it does not publish public pricing and plans are scoped by team size (read 2026-11-08)Churn feature: Health Scoring is listed as intelligent, customizable and automated health assessments; no churn prediction feature is describedIntegrations: A native Integration Library, including CRM integrationFree plan: No self-serve free trial or free plan; a demo and proof-of-concept process is offeredPlan tiers named: 3 (Startup, Growth, Enterprise)
ClientSuccess lists Health Scoring, playbooks and a native Integration Library with CRM integration, across Startup, Growth and Enterprise packages. It says it does not publish public pricing and offers no self-serve free trial.
Go ifSmaller CS teams that want health scoring and playbooks with a guided setup
Skip ifYou want a free trial or a published price
Why #8 over #9: It scores one point with no price, ahead of Vitally on the alphabetical tie-break.
9
Vitally Health Scores
Answrs VerdictA configurable health score builder, priced on request.
Price: Tech-Touch, Hybrid-Touch and High-Touch plans are all Request Pricing (read 2026-11-08)Churn feature: Multi-factor Health Scores by segment, stage or team; a drop in health can create a CSM task, fire a Playbook or notify leaders; no churn prediction is describedIntegrations: A Full Integration Library is included in all plans; alerts can go through Slack or emailFree plan: No free plan is described; a dedicated trial sandbox is offered with a demoPlan tiers named: 3 (Tech-Touch, Hybrid-Touch, High-Touch)
Vitally lets you build multi-factor Health Scores by segment, stage or team, and a health drop can create a task, fire a Playbook or notify leaders by Slack or email. Its three plans are all Request Pricing, and a Full Integration Library is in every plan.
Go ifCS teams that want to build their own weighted health score
Skip ifYou want a built-in churn prediction or a public price
Why #9 over #10: It scores one point for health scoring, while Paddle Retain scores none.
10
Paddle Retain
Answrs VerdictRecovery and cancellation tools rather than prediction.
Price: Retain is described as Paddle Billing's built-in retention toolkit at no extra cost; Paddle Billing pricing was not read (read 2026-11-08)Churn feature: Failed payment recovery, automated cancellation flows and cancellation insights; no churn prediction is describedIntegrations: Plugs into your existing billing system with a JavaScript snippetFree plan: No free plan described; included with Paddle BillingPlan tiers named: None named on the pages read (read 2026-11-08)
Paddle describes Retain as the built-in retention toolkit of Paddle Billing at no extra cost, covering failed payment recovery, cancellation flows and cancellation insights. No churn prediction is described, so it ranks last on our rule.
Go ifPaddle Billing users who mainly lose customers to failed payments and cancellations
Skip ifYou want a score that predicts which accounts will leave
Before you buy a tool, get the basics right
Two of our guides cover the groundwork: how to build a health score that predicts churn, and what churn rate is acceptable for your segment.
We gave each tool one point for each of three things its own page states: a churn-risk detection feature, health scoring, and a free plan on its pricing page. Ties go to the pick with a published price, then alphabetical order. Best value is the highest-scoring pick that publishes a price and lists a free plan; that is HubSpot. All facts come from each maker’s own pages, read on 2026-11-08, and no maker states a prediction accuracy rate, so we make no accuracy claim. The chart compares one metric: plan tiers named on the maker’s pricing page. Four picks name none (ChurnZero, Custify, Planhat and Paddle Retain) and are left off, because most of these tools do not publish monthly prices. Totango, Pecan AI and Baremetrics were not used because their pages could not be read in full, and Mixpanel was not used because its page describes no churn or prediction feature. Facts are taken from each maker's own published information; check the official site before you buy.
Questions people ask
What is the best AI tool for customer churn prediction?
HubSpot’s customer success workspace ranks first on our rule: its page lists health scores and automated alerts to stay ahead of risks, and its pricing page lists a Free plan and Starter from $7 a month per seat. HubSpot does not describe a prediction model.
Which tools describe AI that detects churn risk?
Gainsight says Staircase AI analyzes customer conversations to surface churn risk, Custify says its AI spots churn signals early, and ChurnZero describes risk caught while there is still time to act.
Which of these tools publish a price?
HubSpot, Amplitude and ChartMogul publish prices. Gainsight, Vitally, ClientSuccess, Planhat and Custify say to request pricing or enquire, and ChurnZero showed no price on the pages read.
Is there a free option?
HubSpot Service Hub lists a Free plan for up to 2 users, Amplitude lists a Free plan with 2M events a month, and ChartMogul is free up to $10K MRR.
Plan tiers named on the maker’s pricing page (picks that name none are left out) at a glance
Gainsight CS2 plans
ClientSuccess3 plans
Vitally Health Scores3 plans
HubSpot Customer Success Workspace4 plans
Amplitude4 plans
ChartMogul4 plans
Plan tiers named on the maker’s pricing page (picks that name none are left out), as published by each maker. Picks without a published figure are left off.
